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Do you place your order via our webshop before 1 p.m.? Your order will then often be delivered to PostNL the same day. PostNL aims to deliver your order within 1 to 2 working days within the Netherlands. Orders you place and pay for on a Friday, Saturday or Sunday will be delivered on Tuesday*. Webecos only delivers within the Netherlands.

If you cancel your order, we will refund all costs, including any delivery charges, within 14 days of receiving your cancellation. If you return part of your order, the delivery costs will not be refunded. We will refund you using the same payment method used for the original payment. We do not charge any costs for this. In some cases we wait with reimbursement until we have received the items back, or until you have proven that the items have been returned. The items must be returned as soon as possible, but in any case within 14 days after you have canceled the order. The direct costs for the return shipment are at your expense. Return shipments must be discussed in advance, you can contact us 079-3613892 or info@webecos.nl. Then send the package to: Webecos BVTav Webecos Customer Service Koraalrood 129 2718 SB ZOETERMEER As soon as we have received the returned items, you will receive a confirmation email. The refund will then be processed within 10 working days. Please note: it is not possible to exchange an item. In that case, return the received item and then place a new order online.

Items may always be returned within 14 days of purchase. We only accept returned products if they are unused and, if possible, in the original packaging. Pack the items properly. You can reuse the original packaging for this. Send the package to: Webecos BVTav Webecos Customer Service Coral Red 129 2718 SB ZOETERMEER

It is not possible to exchange an item purchased through our webshop. You can return your order to: Webecos BV, Attn. Customer Service, Koraalrood 129, 2718 SB ZOETERMEER. If you want to order another item, or want the product in a different size, you can return the received item in the manner mentioned above. You can then order a new item of your choice in our webshop.

Webecos is an abbreviation for Scientifically Prepared Cosmetics. The founder of Webecos saw that medicines were produced in a much more professional manner than the cosmetics of that time. She therefore also had her products produced in a pharmacy and that is how the name Webecos came into being.

When choosing a product, it is more important that a product contains active and safe ingredients than that it is 100% natural. Contrary to popular belief, not all natural ingredients are safe, as you will immediately notice when you stand in the nettles with your bare legs. When developing and producing our products, we almost exclusively use active ingredients from natural sources. This includes plant substances, herbal extracts, essential fatty acids, botanical oils, vitamins, minerals, pure essential oils and antioxidants. However, sometimes natural ingredients are not stable, meaning they lose their effectiveness or can even be harmful under the influence of light and/or air. In such cases, a synthetic form of a raw material can sometimes be a better alternative.

We try to limit the use of preservatives as much as possible, but as soon as a product also contains water, preservation is necessary to guarantee the quality of the products. In those cases we use safe preservation that is kind to the skin.

Approximately 75% of the Webecos range is vegan. In the remainder, ingredients of animal origin are sometimes used, such as collagen from fish, royal jelly from the honey bee or caviar from sturgeon.

Cosmetic products from Webecos have a long, but not unlimited, shelf life. Every Webecos product has a symbol that represents an opened jar. This symbol indicates the period after opening during which the product can be used in optimal quality. This period is indicated in months (M). 12M therefore means that the product can still be used for 12 months after opening. The use of this symbol is only permitted if it has been demonstrated that the product can be kept unopened for longer than 30 months. At Webecos we strive to produce each product at least four times a year, so that you always buy a product that has a shelf life of at least two years unopened. The actual shelf life also depends on the way you handle the product after purchase. Some tips: + Close the product carefully after each use. + Do not store the product in the sun. + Never take cream from a jar with unwashed hands, but use the supplied spatula.